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Privacy Policy

A LEGAL DISCLAIMER

Legal Disclaimer


Effective Date: 03-04-2021

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This legal disclaimer governs the services provided by FlexiMove Canada, a moving company headquartered in Saint John, New Brunswick, and operating across all ten provinces and three territories in Canada. By using the services of FlexiMove Canada ("the Company"), you ("the Client") acknowledge and agree to the following terms and conditions:

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1. Scope of Services

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FlexiMove Canada offers residential, commercial, and specialty moving services, including packing, transportation, and storage solutions. The scope of services provided will be outlined in a written contract or estimate. Services are subject to availability and compliance with all applicable local, provincial, and federal laws.

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2. Limitation of Liability

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FlexiMove Canada is committed to handling your belongings with care. However, the Company is not liable for:

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  1. Loss or Damage:​

    • Perishable, fragile, or hazardous items transported without prior disclosure and written agreement.

    • Valuables such as cash, jewelry, collectibles, or confidential documents unless explicitly declared and agreed upon in advance.

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  1. Items not packed by FlexiMove Canada or its authorized personnel.

  2. Acts Beyond Control:

    • Delays, damages, or losses caused by weather, road conditions, natural disasters, or other force majeure events.

    • Issues arising from third-party providers (e.g., ferry or rail delays).

  3. Property Damage:

    • Reasonable wear and tear to property (e.g., floors, walls, doors) during loading or unloading.

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3. Insurance Coverage

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The Company offers basic liability coverage as required by law. Clients may purchase additional insurance for enhanced protection. It is the Client's responsibility to disclose the value of items and request additional coverage when necessary.

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4. Client Responsibilities

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Clients must:

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  • Provide accurate information about the inventory, destination, and access conditions.

  • Ensure that all items are packed securely, unless packing services are provided by the Company.

  • Comply with all local, provincial, and federal laws regarding transportation of goods.

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5. Refusal of Service

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The Company reserves the right to refuse service if:

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  • Items are deemed hazardous, illegal, or unsafe to transport.

  • The Client fails to disclose critical information affecting the service.

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6. Dispute Resolution

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In the event of a dispute, the Company will work with the Client to reach an amicable resolution. If a resolution cannot be reached, the matter will be subject to the laws of the Province of New Brunswick.

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7. Amendments

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The Company reserves the right to update or modify this disclaimer without prior notice. The latest version will be available on our official website.

Contact Information


For questions or concerns, please contact FlexiMove Canada:

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By using the services of FlexiMove Canada, you agree to the terms of this disclaimer.

PRIVACY POLICY 

Privacy Policy
Effective Date: 03-03-2024

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At FlexiMove Canada, we are committed to protecting the privacy and personal information of our clients, employees, and business partners. This Privacy Policy outlines how we collect, use, disclose, and safeguard personal information in compliance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

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FlexiMove Canada operates nationwide, serving all ten provinces and three territories from our headquarters in Saint John, New Brunswick. By engaging with our services, you agree to the terms outlined in this Privacy Policy.

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1. Information We Collect

We collect the following types of information to provide moving services effectively:

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a. Personal Information

  • Name, address, phone number, and email address.

  • Payment information (e.g., credit card details or banking information).

  • Identification details required for customs or regulatory purposes (for interprovincial or international moves).

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b. Service-Related Information

  • Details about your moving inventory, such as household or business items.

  • Scheduling and logistical details, including pickup and delivery addresses.

  • Customer feedback or inquiries submitted through our website or customer service channels.

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c. Usage Data

  • Information about how you interact with our website, including cookies and IP addresses.

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2. How We Use Your Information

FlexiMove Canada uses your information for the following purposes:

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  1. Service Delivery: To plan, execute, and bill for moving services.

  2. Customer Support: To address inquiries, complaints, or service-related questions.

  3. Improvement and Analytics: To improve our services and customer experience.

  4. Legal Compliance: To meet legal or regulatory obligations.

  5. Marketing: With your consent, to send promotional materials or updates about our services.

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3. Disclosure of Information

FlexiMove Canada does not sell or rent personal information to third parties. However, we may share information in the following circumstances:

  • Service Providers: With trusted third-party partners to facilitate services, such as payment processing, insurance, or subcontracted moving services.

  • Legal Obligations: When required by law, regulation, or court order.

  • Business Transactions: In the event of a merger, acquisition, or sale of the Company, subject to confidentiality agreements.

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4. Data Security

FlexiMove Canada implements industry-standard security measures to protect personal information, including:

  • Encryption of sensitive data during transmission.

  • Secure storage of data on protected servers.

  • Restricted access to personal information on a need-to-know basis.

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5. Retention of Information

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

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6. Your Rights

Under Canadian privacy laws, you have the right to:

  1. Access: Request a copy of your personal information.

  2. Correction: Update or correct inaccurate information.

  3. Withdrawal of Consent: Opt out of marketing communications or other uses requiring consent.

  4. Deletion: Request the deletion of your personal information, subject to legal requirements.

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To exercise your rights, contact us using the information provided below.

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7. Cookies and Tracking Technologies

FlexiMove Canada's website may use cookies or similar technologies to improve user experience. You can manage your cookie preferences through your browser settings.

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8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their policies.

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9. Updates to this Policy

FlexiMove Canada reserves the right to update this Privacy Policy at any time. The latest version will be posted on our website, and significant changes will be communicated where appropriate.

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Contact Information

For questions, concerns, or to exercise your privacy rights, please contact us:

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By using the services of FlexiMove Canada, you acknowledge and agree to this Privacy Policy.

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